Delivery Information

1. General Information

All orders are subject to product availability. If an item is not in stock at the time you place your order, we will notify you and refund you the total amount of your order, using the original method of payment. 

2. Delivery Location

Items offered on our website are only available for delivery to addresses in “Delivery Details” section of checkout. [We also accept orders from international customers who are shipping to addresses in the United States only.] Any shipments outside of United States are not available at this time.

3. Delivery Time

An estimated delivery time will be provided to you once your order is placed. Delivery times are estimates and commence from the date of shipping, rather than the date of order. Delivery times are to be used as a guide only and are subject to the acceptance and approval of your order.

Unless there are exceptional circumstances, we make every effort to fulfill your order within [15] business days of the date of your order. Business day mean Monday to Friday, except holidays.

Please note we do not ship on [Sundays].

Date of delivery may vary due to carrier shipping practices, delivery location, method of delivery, and the items ordered. Products may also be delivered in separate shipments.

4. Delivery Instructions

You can provide special delivery instructions on the check-out page of our website.

5. Shipping Costs

Shipping costs are based on the weight of your order and the delivery method. To find out how much your order will cost, simple add the items you would like to purchase to your cart, and proceed to the checkout page. Once at the checkout screen, shipping charges will be displayed.

Additional shipping charges may apply to remote areas or for large or heavy items. You will be advised of any charges on the checkout page.

Sales tax is charged according to the province or territory to which the item is shipped.

6. Damaged Items in Transport 

If there is any damage to the packaging on delivery, contact us immediately by clicking on “Product Returns”. You must provide a picture of the original shipping package.

7. Questions

If you have any questions about the delivery and shipment or your order, please contact us online or at 281-444-2500.


Privacy Notice


This privacy notice discloses the privacy practices for (http://cart.witsendtechnology.com/). This privacy notice applies solely to information collected by this website. It will notify you of the following:

·         What personally identifiable information is collected from you through the website, how it is used and with whom it may be shared.

·        What choices are available to you regarding the use of your data.

·        The security procedures in place to protect the misuse of your information.

·        How you can correct any inaccuracies in the information.


Information Collection, Use, and Sharing
We are the sole owners of the information collected on this site. We only have access to/collect information that you voluntarily give us via email or other direct contact from you. We will not sell or rent this information to anyone.

We will use your information to respond to you, regarding the reason you contacted us. We will not share your information with any third party outside of our organization, other than as necessary to fulfill your request, e.g. to ship an order.

Unless you ask us not to, we may contact you via email in the future to tell you about specials, new products or services, or changes to this privacy policy.


Your Access to and Control Over Information


You may opt out of any future contacts from us at any time. You can do the following at any time by contacting us via the email address or phone number given on our website:

·              See what data we have about you, if any.

·              Change/correct any data we have about you.

·              Have us delete any data we have about you.

·              Express any concern you have about our use of your data.

 

To use our Affiliate Program, a user must first complete the registration form. During registration a user is required to give certain information (such as name and email address). This information is used to contact you about the products/services on our site in which you have expressed interest.

Our payment processing is completed using Square Inc. Their policies can be found here


Security


We take precautions to protect your information. When you submit sensitive information via the website, your information is protected both online and offline.

Wherever we collect sensitive information (such as credit card data), that information is encrypted and transmitted to us in a secure way. You can verify this by looking for a lock icon in the address bar and looking for "https" at the beginning of the address of the Web page.

While we use encryption to protect sensitive information transmitted online, we also protect your information offline. Only employees who need the information to perform a specific job (for example, billing or customer service) are granted access to personally identifiable information. The computers/servers in which we store personally identifiable information are kept in a secure environment.

If you feel that we are not abiding by this privacy policy, you should contact us immediately via telephone at 281-444-2500 or via this link.

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Acceptable Use Policy


Scope and Application of Policy


@ Wits End Technology LLC (@WET) maintains this Acceptable Use Policy ("AUP") to provide users of its Services with a clear statement of rules and use restrictions that apply to the use of @WETs Services.

This AUP forms an integral part of the Terms of Service that govern your use of @WETs Services. Your compliance with and cooperation in @WETs enforcement of this AUP is an express condition to your continuing contractual rights to use @WETs Services. This AUP also applies to your employees, agents, contractors and end users. The evolving nature of the Internet and on-line commerce makes it necessary for @WET to reserve the right to make changes to this AUP at any time. You agree that any changes will be effective when posted on-line at this location and that your continued use of @WETs Services will constitute your acceptance of any changes or additions to this AUP. You may determine the date of posting at the Effective Date section at the end of this AUP.

This AUP is not intended to address all possible unacceptable uses of @WETs Services. As a result, @WET reserves complete discretion to determine what constitutes an unacceptable use of its Services and reserves the right to suspend or terminate your Services, or take such other action, as @WET deems appropriate in its sole discretion.


Prohibited Uses

YOUR USE OF @WETS SERVICES MAY NOT VIOLATE ANY OF THE FOLLOWING PROVISIONS. @WET MAY SUSPEND OR TERMINATE YOUR SERVICES IF IT DETERMINES, IN ITS SOLE AND EXCLUSIVE DISCRETION, THAT YOU HAVE ENGAGED IN ANY ACTIVITY THAT VIOLATES THIS AUP. YOU VIOLATE THIS AUP WHEN YOU, YOUR END USERS OR ANY THIRD PARTY ACTING ON YOUR OR YOUR END USERS’ BEHALF, ENGAGE IN ANY ACTIVITY, DIRECTLY OR INDIRECTLY, OR ATTEMPT TO ENGAGE IN AN ACTIVITY, WHETHER SUCCESSFULLY OR OTHERWISE, CONTRARY TO THE TERMS OF THIS AUP.

@WET WILL NOT INTERVENE OR BECOME INVOLVED IN ANY DISPUTES BETWEEN YOU AND A THIRD PARTY. CONSEQUENTLY, @WET RESERVES THE RIGHT, IN ITS SOLE AND EXCLUSIVE DISCRETION, TO SUSPEND OR TERMINATE YOUR SERVICES UPON ITS RECEIPT OF ANY THIRD PARTY COMPLAINT THAT YOU HAVE ENGAGED IN ANY ACTIVITY THAT VIOLATES THIS AUP, THAT MAY OTHERWISE SUBJECT @WET TO LIABILITY FOR ANY REASON, OR THAT MAY CAUSE AFFINTY TO INCUR LEGAL FEES OR OTHER EXPENSES.

@WET MAY SUSPEND AND TERMINATE YOUR SERVICES UNDER THIS AUP WITHOUT NOTICE TO YOU AND YOUR END USERS. @WET MAY ALSO REPORT YOUR ACTIVITIES TO FEDERAL AND/OR STATE LAW ENFORCEMENT AGENCIES.


Lawful Purpose

You may use @WETs Services only for lawful purposes. You may not transmit, store or present any information, software, data, file or material in violation of any applicable law or regulation. You may not use @WETs Services to facilitate, or otherwise assist in, the violation of any law or regulation.


Spamming and Related Activities

 @WET strictly prohibits your use of @WETs Services to transmit SPAM or to host a site that is advertised or announced via SPAM. "SPAM" is any form of unsolicited advertisement or informational announcement that is transmitted, whether singularly or in bulk, via any Internet-based communications medium including, but not limited to, Microsoft Messenger Service; Chat Programs such as AIM, YIM and MSN; e-mail, Internet facsimile, Internet phone, instant and text messaging (SMS) and IRC applications.

Activities that violate this policy may also subject you to civil liability to third parties and to criminal penalties.


Permission Based Communications

You may use @WETs Services to transmit permission-based communications for purposes of marketing your goods and services, if you otherwise comply with the standards set out in this AUP and all applicable laws including, but not limited to, the CAN-SPAM Act. All marketing conducted using @WETs Services must be permission (opt-in) based. You must keep adequate and verifiable records to prove that your marketing is strictly permission-based. In addition, should you purchase mailing lists or other types of data that are to be used to contact third parties via @WETs Services, you must verify that the lists have been compiled on a strict "opt-in" basis.

In addition to the foregoing general requirements, all permission-based communications sent using @WETs Services must include the following (and you are required to take the corresponding actions set forth below):

1.           A working "unsubscribe" link. (You must honor all unsubscribe requests within 72 hours from the time they enter @WETs Services.)

2.           The recipient’s accurate e-mail address in the "to" line and the sender’s accurate e-mail address in the "from" line.

3.           A working link to your privacy policy.

4.           A working "abuse" address and/or link. (You must answer all complaints forwarded to this address within 72 hours from the time they enter @WETs Services.)

5.           An up-to-date website that corresponds with the domain portion of the response e-mail. Your website must conspicuously display your up-to-date mailing address, telephone number and facsimile number.

You are solely responsible for the transmission of all such permission-based communications. @WET reserves the right to suspend or terminate your Services in the event @WET receives an excessive number of complaints related to your permission-based communications, whether such complaints are made by parties whom "opt-in" or otherwise. You agree that @WET may determine what constitutes an excessive number of complaints in its sole and exclusive discretion.

 

Copyright Infringement:

You may not use @WETs Services in any manner that infringes upon the rights of a third party under federal and foreign copyright laws.

PLEASE NOTE: The designated copyright agent is appointed solely for the purpose of receiving notices of copyright claims submitted pursuant to the DMCA. No other notices or communications should be forwarded to the designated copyright agent.

The DMCA contains very specific guidelines as to what proper notification of claimed infringement must contain. Copyright owners may obtain a copy of the DMCA, including these guidelines, by visiting the web site of the U.S. Copyright Office at http://www.copyright.gov/title17/92chap5.html#512.

@WET is not required to respond to notices that do not meet the requirements of the DMCA. Copyright owners should be aware that there are substantial penalties for false claims and that @WET will actively refer complainants who use the DMCA for improper purposes to relevant law enforcement agencies.

In the event that @WET must remove, or disable access to, material on your web site that is alleged to infringe another’s copyright under the DMCA, you acknowledge and agree that @WET may do so by disabling access to your entire web site.


Violations of Other Intellectual Property Rights

You may not use @WETs Services in any manner that infringes or misappropriates any other intellectual property rights of a third party including, but not limited to, trademarks, trade names, trade dress, logos, domain names, patents, trade secrets and other proprietary rights of a third party.

Although @WET reserves the right to suspend or terminate your Services upon its receipt of a third party claim that alleges that you are using @WETs Services in a manner that infringes such third party’s intellectual property rights. @WET may, in its sole and exclusive discretion, allow you to continue use of its Services provided that you confirm in a timely manner that you have discontinued the allegedly infringing activities or provide @WET with a court order confirming that your activities do not infringe the intellectual property rights of such third party.


Defamation and Harassment

You may not use @WETs Services to defame, harass, abuse, libel, slander or threaten a third party.

Complaints about activity in violation of this policy engaged in by @WET customers or end users may be directed to webmaster@witsendtechnology.com


Child Pornography

You may not use @WETs Services to disseminate or display images or other content that constitutes child pornography under United States laws.

 

@WET applies a zero tolerance policy to the enforcement of this prohibition. @WET takes an active role in cooperating with law enforcement officials in their efforts to prosecute violations of statutes that prohibit the dissemination of child pornography. @WET reports the use of its Services to disseminate or display child pornography as required by law. You will not be notified that @WET may be cooperating with law enforcement or that @WET has reported the use of its Services in this manner.

For further information about child pornography, you may visit the web site of the National Center for Missing and Exploited Children at www.ncmec.org.

Complaints about activity in violation of this policy engaged in by @WET customers or end users may be directed to webmaster@witsendtechnology.com


Disruptive or Abusive Activity

You may not use @WETs Services:

1.     To forge, misrepresent, omit, or delete message headers, return mailing information and/or Internet Protocol addresses to conceal or misidentify the origin of a message;

2.     To create or transmit any Internet virus, worm, Trojan horse or computer code intended to disrupt services, destroy data, destroy or damage equipment, or disrupt the operations of the Services;

3.     To maintain open mail relays, forward or propagate "chain" mail or mail bomb;

4.     To engage in denial of service attacks including, but not limited to transmitting packets with an illegal packet size, UDP flooding, ping-flooding, half-open TCP connection flooding and any other use, or otherwise interfere with an Internet user’s terminal session;

5.     In a manner that encumbers or utilizes disk space, processors or other system requirements beyond those allowed by your specific account;

6.     To establish, create or otherwise make available any Internet Relay Chat (IRC) server;

7.     To hack, subvert, or assist others in hacking or subverting the security or integrity of @WETs Services;

8.     To disseminate or display indecent or obscene images or content;

9.     To solicit information that is considered to be confidential, such as passwords or credit card information, or to crack passwords or to defraud third parties into releasing their passwords;

10.  To solicit or facilitate the performance of any illegal activity, even if the activity itself is not performed; and/or

11.  In any manner that might potentially subject @WET to unfavorable regulatory action, subject @WET to any liability for any reason, or adversely affect @WETs public image, reputation, goodwill, business or operations.


United States Export Laws

United States export control laws govern your use of @WETs Services. These laws apply to you and your use of @WETs Services regardless of whether you actually reside in the United States.

You may not use @WETs Services for any purpose that violates these laws, which may include the sale of products that may be legal to sell in the United States, but illegal to export. You may not use @WETs Services to provide services to end users with whom United States citizens may not do business.

For further information about United States export laws, you may visit the United States government’s portal to exporting and trade services at https://www.usa.gov/import-export


Privacy:

While @WET is concerned with the privacy of on-line communications and websites, the Internet is no more secure than other means of communications. You should assume that all on-line communications are insecure. @WET is not responsible for the security of any information transmitted over its Services, unless it has expressly agreed to do so. Such an agreement must be in writing and signed by an authorized officer of @WET.


IP Addresses:

In connection with your use of @WETs Services, you may only use IP addresses that are assigned to you by @WET. If you use IP addresses that are not assigned to you by @WET, @WET will suspend your Services from network access until such time as the IP address overlap is corrected. @WET owns all IP addresses that may be assigned to you by @WET. @WET may, in its sole discretion, change these numbers from time to time without notice to you.


Certain Restrictions Applicable to Shared Customers -

If you are the registered owner of a @WET shared account;

Your Services may not be transferred or used by anyone other than you. You may not sell, lease or assign the Services or any part of the Services to any party not named in @WETs records. You may allow ftp access and host websites for your end customers without violating this AUP.

When you utilize an excessive amount of system resources, @WET reserves the right to place CPU process limits on your account to prevent disruption of @WET Services to other customers. @WET reserves sole discretion to determine what constitutes excessive usage of system resources.


Certain Restrictions Applicable to Dedicated Customers

If you are the registered owner of a @WET dedicated account:

You are solely responsible for any breaches of security affecting servers under your control. If your server is involved in an attack on another server or system, it may be shut down and @WET may launch an investigation to determine the cause and source of the attack. In such an event, you are responsible for all costs to rectify any damage done to your server and any other requirement affected by the security breach. You acknowledge and agree that @WET will not be liable to you or your end users for any loss or corruption of data or information, inability to access the Internet or @WETs Services or inability to transmit or receive information as a result of any actions taken by @WET in response to such security breaches. This foregoing sentence may not be construed to diminish or amend any limitations of liability, or restrict the applicability of such limitations, as to @WET that are set forth in the Terms of Service or any other agreement between you and @WET.


No Credits or Refunds for Suspension and/or Termination of Services

@WET does not issue credits or refunds for outages incurred because of its decision to suspend or terminate its Services for a violation of this AUP. You agree to indemnify, defend and hold harmless @WET from any claims by your end users and any third party that they have been damaged because of a suspension or termination of @WETs Services.


Monitoring of Services; Cooperation with Law Enforcement; Legal Documents

You are solely responsible for ensuring that materials disseminated or posted using @WETs Services comply with this AUP and all applicable laws and regulations. @WET does not review, edit, censor or take responsibility for any information you, other customers or your end users may create.

@WET may disclose information, including information that you may consider confidential, in order to comply with a court order, subpoena, summons, discovery request, warrant, regulation or governmental request. @WET assumes no obligation to inform you that such information has been provided and, in some cases, may be prohibited by law from providing you with notice.


On occasion, @WET may have a need to communicate with you about issues that relate to billing, service changes, additions and modifications to its Services. @WET may choose the method of such communication in its sole discretion. The preferred method of communication is via e-mail.


It is your responsibility to provide and check the account and contact information, including a required valid e-mail address that you provide to @WET during the sign-up process. It is your responsibility to inform @WET promptly of any changes to your account or contact information. @WET has no responsibility for communications that are misdirected because of your failure to provide @WET with updated contact information.


Effective Date

 

This AUP was last updated on October 14, 2018